Turn Spare-Parts Emails into Instant, Shop-Linked Replies
Detect requests, draft personalized responses with product links, and let staff approve in seconds—built on Shopware, n8n/Zapier, and GPT.
Trusted by 3K+ companies around the world
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60–90 sec
From inbox to draft
Detect, classify, search products, and prepare a ready-to-send reply for review—no manual copy-pasting.
70–85%
Workload reduction
Most routine inquiries become one-click approvals, while edge cases are escalated with context and suggested answers.
+18–32%
More shop conversions
Replies include direct product links, availability info, and cross-sell items that drive customers to purchase.
Manual Email Handling Overloads Teams
Thousands of spare-parts requests slow responses and bury sales opportunities in the inbox.
Problem:
Thousands of spare-parts emails repeat the same questions. Staff hunt SKUs across systems, paste links, and draft replies from scratch—responses slow, formatting drifts, and easy upsells are missed.
High email volume and repeated questions
Slow lookups across ERP/Shopware
Inconsistent replies and formatting
Missed chances to link products and bundles
Little visibility into status and turnaround
Solution:
A semi-automated flow detects requests, finds matching items, and drafts a branded reply with links, availability, and gentle cross-sells. Your team reviews and sends in seconds—quality now, path to full automation later.
Auto-detection of relevant inquiries
Product search via Shopware API (with images/prices)
Draft replies with personalized links and SKUs
Human review & one-click send in prototype phase
Analytics on topics, SLAs, and conversion impact
How we will transform your business
Our principles shape every decision we make. They reflect who we are and how we aim to make a meaningful difference.
Replies on Autopilot
New inquiries are classified, product matches are pulled from your shop, and a polished reply is prepared with links, prices, and availability—so teams spend time approving, not composing.
Answers That Feel Human
Clear, friendly language with extracted SKUs and compatibility notes. Suggested alternatives and bundles reduce back-and-forth and lift conversion without sounding salesy.
Custom Workflows
Specific routing rules or compliance needs? We tailor the flow to your tools, roles, and policies—logging actions and keeping data where you already work.
How we helped others succeed
LSW Service Parts
High seasonal peaks led to slow replies and missed upsells. What we built: a semi-automated handler that classifies emails, searches Shopware, and drafts replies with parts, care products, and bundles—reviewed by staff.
Handle time: ~60–90s per email
Workload reduction: ≈75% of messages handled with one-click send
Shop impact: noticeable lift in accessory add-ons
Why it worked: Links to in-stock items + consistent tone made approvals fast and nudged buyers to the shop.
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Motrix Tools
Service inbox mixed parts requests with general support, causing backlog. What we built: topic detection + product matching, batch approvals, and SLA alerts for older threads.
Backlog cleared within two weeks
Reply consistency across the team
Fewer follow-ups thanks to clear alternatives and compatibility notes
Why it worked: Human-in-the-loop kept quality high while automation handled the repetitive work.
Already have an idea?
Ideas, questions, or a half-baked sketch—we’re happy to help.
Ask us anything
Getting started is simple
A simple, 3 step process, to make your life easier
1 Discovery & Strategy
We map your email patterns, shop data, and approval rules, then define the quickest win that fits your current process.
2 Creation & Launch
We build, test, and connect the automation to your inbox, Shopware search, and routing—shipping a branded, ready-to-approve reply flow.
3 Optimize
We monitor results and refine prompts, templates, and matching logic so accuracy, speed, and conversions keep improving.
See it on your data
Book a 30-minute demo. We’ll map your use case and show a live workflow.
Real Stories from Real Users
Hear how Custo has helped businesses close more deals, collaborate better, and stay organized.
Frequently Asked Questions
Find quick answers to common questions about Custo.
Ready to automate your Business?
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